Ticket Information:

the santa express Online reserved ticket purchases are highly recommended. Seating aboard all The Santa Express! trains are primarily limited to passengers who have purchased their tickets online in advance. A very limited number of "walk up" tickets for any of the trains may be available at each station prior to train departure. This is based solely on a first come basis, and, only if seats are available on the next departure. Walk-up tickets will not go on sale until all ticketed passengers are seated and it is determined by the Conductor that space is available.

The Santa Express

Order Confirmation and Tickets:

If you do not receive a confirmation number (in the form of a confirmation page) after submitting payment information or if you experience an error message or service interruption after submitting payment information, it is your responsibility to contact us at conductor@capemayseashorelines.org to ensure that your order has been placed. Please include your order information, including the name used to order the tickets, and a phone number if we should need to call you.

To reduce possible issues when picking up your tickets from "will call" please print your Order Confirmation page after you are finished with your purchase. The Confirmation Page or ID are required when picking up your tickets.

Your tickets will be avialble from the Ticket Agent, in the station, upon your arrival. Please plan to arrive at the station no less than 30 minutes prior to your trains' departure time.

At all stations, please watch your step when boarding or detraining. If you have small children traveling with you, be sure to take them by the hand when boarding or detraining. While waiting on station platforms, never allow or encourage children to stand or play near or on the railroad tracks.

Refund Policy:

All tickets purchased through the Cape May Seashore Line website are non-refundable. Once purchased tickets may not be used on or transferred to any other train, date, time, or station without prior authorization. If there is a need to make changes to your order, if your request is received early enough, at our discretion, we will make every effort to accommodate you. You will be charged a service fee. Contact us at conductor@capemayseashorelines.org

the santa express

Weather Related Cancellations:

Our trains do operate in the snow and we even look forward to it during the Christmas season! However, if weather conditions are such that our trains will not be running we will post a cancellation notice on Facebook and this website as early as possible. Refunds will be given only in the event that we cancel the train.

Billing Information / Verification:

Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Cape May Seashore Line customer service will attempt to contact you, using the information provided at the time of purchase.


Your credit card statement will reflect this purchase
with the company name of "Cape May Seashore Lines"

It has come to our attention that some transactions are being denied by the customer's credit card provider preventing the order from being processed on our side. There are two possible solutions that should be considered before contacting us:
1) If possible, try a different credit card. It my not be a question of your available credit but, safegaurds your credit card provider has in place.
2) Contact your credit card provider and determine if they are blocking the transaction. They should be able to adjust your account to allow the transaction.

If you continue to encounter an issue placing your order please contact us at conductor@capemayseashorelines.org

The Santa Express

Additional notes:

CELLULAR PHONES: Please be considerate. Speak softly when using cellular phones on board trains and silence your ringer. That said be sure to like us on Facebook and be sure to "check-in" at The Seashore Lines' train station!

SMOKING is prohibited by State Law on all Cape May Seashore Lines' trains, in all stations and on station platform waiting areas.

COURTESY: Please refrain from placing your feet on the seats for the convenience of the passengers who will be riding after you, and, to preserve the integrity of the historic equipment. Please remove your trash, bags and other materials, such as newspapers (or other printed matter) when you depart the train. Remember.... when leaving the train, take everything with you that you carried on board. Cape May Seashore Lines is not responsible for articles or personal belongings left behind on trains.

BICYCLE POLICY: Bicycles will be permitted by reservation only, with as much advance notice as possible. Space is limited, restricted to equipment capacity and reserved on a first come basis only. Please contact us at conductor@capemayseashorelines.org to make reservations.

PERSONAL ITEMS: Baby strollers, regardless of size, shall be carried in a specified area of the train and handled by the Conductor.

PETS: Only certified service animals are permitted on board in compliance with NJ State Law. Those service animals must be identified and appropriate documentation may be asked for by the Conductor. Please let us know a day in advance of your departure if you are traveling with a service animal conductor@capemayseashorelines.org

Send us your photos: Send your best Santa Express! photos and we may use them on the website. Click here for more information.

the santa express

Frequently Asked Questions:

Q. Are refreshments served?
A. For customers purchasing a Cafe Car or Lounge Car ticket; light refreshments, consisting of a snack and a beverage, will be served.

Q. Can we bring food on the train?
A. We ask that you do not bring food or beverages on to the coach cars to preserve the integrity of the historic equipment.

Additionally, while we do serve a small snack and soft drink/juice to all passengers who purchased cafe or lounge car tickets, they may also bring along their own modest hors d'oeuvres and refreshment if they choose. Please email conductor@capemayseashorelines.org for additional information regarding bringing food on the train.

Q. Does Santa walk through the train or do the children go to Santa?
A. Santa walks through the train and spends time with each child.

However, AFTER Christmas, Santa will be home resting and does not appear on The WINTER Express!. Santa is on board every train prior to Christmas.

Q. Are there restroom facilities on the train?
A. No. There are facilities located at each train station.

Q. Is there time to get off the train before the return trip?
A. On Express trains, before the return trip, there is a brief layover at each station. You are welcome to remain on board the train, or detrain to explore and take photographs. We do ask that you return on same train.

Q. Is the train heated?
A. Yes.

Q. Can strollers be brought on the train?
A. Yes, but they will be stowed by the conductor upon boarding the train.

Notice: The Seashore Lines cannot assume responsibility for any inconvenience, expense, damage, or other loss resulting in errors in time tables, brochures, delays in departure or arrival times, failure to make connections, equipment failures, system failures, shortage of equipment, lack of sufficient capacity or other operating deficiencies. Schedules, fares, days of operations, arrival or departure times, attractions, special services, on board services, special events and equipment are subject to change without notice.

the santa express